Frequently Asked Questions

When will my order be dispatched?

Orders are normally dispatched within 5–7 working days. During launches, promotions and busy periods, processing may take slightly longer. You will receive a confirmation email when your order has been dispatched.

How can I track my order?

Once your order has been dispatched, we will email you a tracking link. Please allow up to 24 hours for the tracking information to update.

If you haven’t received your tracking email, check your junk or spam folder before contacting us.

What size should I order?

Please check the Size Guide on the relevant product page before ordering. Product descriptions also explain whether an item has an oversized, relaxed, regular or fitted cut.

If you are between sizes or need further help, contact us at shop@five-questions.com before placing your order.

Will sold-out products be restocked?

Some pieces may be restocked, but this is not guaranteed. Join our mailing list and follow @fivequestions_ for restock and new-drop announcements.

What is a pre-order?

A pre-order allows you to reserve an item before it is ready to dispatch. The estimated dispatch period will be clearly displayed on the relevant product page.

Once a product is sold out we may do pre-orders which will have dispatch times available in the description.

Can I change or cancel my order?

All sales are final, contact shop@five-questions.com as quickly as possible and include your order number. We cannot guarantee changes once an order has entered processing or been dispatched.

I entered the wrong address. What should I do?

Contact us immediately at shop@five-questions.com. We will try to update the address before dispatch, but we cannot guarantee changes once the order has been processed.

Customers are responsible for providing a complete and accurate delivery address.

Do you deliver internationally?

Yes, we deliver worldwide. International delivery charges are calculated at checkout.

We cover all import duties, taxes and customs charges, so you don’t need to worry about paying anything extra when your order arrives.

My parcel is late or missing. What should I do?

First check the tracking link and confirm that the delivery address is correct. If the parcel is delayed, marked as delivered but missing, or has stopped updating, contact shop@five-questions.com with your order number.

We will investigate the delivery with the carrier and help resolve the issue.

What should I do if my item arrives damaged or incorrect?

Contact shop@five-questions.com as soon as possible. Include your order number and clear photographs of the item, packaging and shipping label.

Do not return a faulty or incorrect item before receiving return instructions, as we may need to provide a prepaid return method.

Can I return an item?

Eligible online purchases can be returned in accordance with our Returns and Exchanges Policy. Please read that policy before sending anything back.

Do you offer exchanges?

Because our drops have limited stock, we do not reserve products for exchanges. The quickest option is to return the original item and place a new order in the required size.

How should I care for my item?

Follow the care label attached to the garment. Product-specific care instructions may also appear on the product page.

Incorrect washing, drying, ironing or alterations can damage the garment and aren’t considered manufacturing faults.

How can I contact FIVEQUESTIONS?

Email: shop@five-questions.com

Customer service hours: Monday-Saturday from 9-5pm.

Please allow one–two working days for a response. Sending several messages about the same issue may slow down your response.